Warranty Policy

Warranty Information:

Each domestic purchase of EpikGo comes with a limited 1-Year manufacturer warranty against mechanical defects (subject to warranty limitations below).

International EpikGo purchases come with a limited 90- day manufacturer warranty against mechanical defects (subject to warranty limitations below).

Warranty Limitations:

This device is offered with a limited warranty. The warranty covers material or workmanship defects that arise with your product due to a manufacturers defect. Proof of purchase in the form of the original purchase order or packaging slip is required for warranty validation and reimbursement. Warranty claims must be made directly to the manufacturer. Please note that the manufacturer cannot be held liable for damages to your personal property resulting from any misuse or improper care and maintenance of the device.

This product is not a toy and is not intended to be used by children. Minors should use it only under the direct supervision and responsibility of an adult. For your own safety, please read the manual carefully and thoroughly before operating the device. Operate only in legally designated areas. Refer to local laws before operating device.

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Domestic Purchases

The EpikGo is covered under a one year limited warranty for domestic purchases. The warranty begins from the original purchase date. The warranty covers manufacturer’s defects in material or workmanship that arises under normal use for one year. Proof of purchase in the form of the original purchase order or packaging slip is required for warranty validation and reimbursement. Warranty claims must be made directly to EpikGo.

If a defect arises and a valid claim is received within the warranty period, EpikGo will repair the defect by using new or refurbished parts that is equivalent to new in performance and reliability OR exchange the product with a product that is new or refurbished that is equivalent to the original product.

Any attempts to modify, repair, or replace the unit or any components of within the device will result in voiding any warranty and lead to malfunctions which may cause serious personal injury

All returned units will be examined by certified EPIKGO technicians and they will determine if the board is repairable. Refurbished units will be distributed in the place of the original device if the original board is damaged beyond repair  after 30 days of initial purchase. 

 

International Purchases

The EpikGo is covered under a 90- day limited warranty for international purchases. The warranty begins from the original purchase date. The warranty covers manufacturer’s defects in material or workmanship that arises under normal use for 90 days. Proof of purchase in the form of the original purchase order or packaging slip is required for warranty validation and reimbursement. Warranty claims must be made directly to EpikGo.

If a defect arises and a valid claim is received within the warranty period, EpikGo will provide remote support and disburse provided parts for self- repair. Customers are responsible for all international shipping charges. Claims after the 90- day limit must be taken up with the manufacturer.

International purchases will be treated under domestic warranty regulations if customer ships from U.S. and is still under valid warranty.

Any attempts to modify, repair, or replace the unit or any components of within the device will result in voiding any warranty and lead to malfunctions which may cause serious personal injury

 

Refurbished Purchases

Refurbished EpikGo boards are covered under a 90- day limited warranty. The warranty begins from the purchase date. The warranty covers manufacturer’s defects in material or workmanship that arises under normal use for 90 days. Proof of purchase in the form of the original purchase order from a certified refurbished EPIKGO distributor is required for warranty validation and reimbursement. Warranty claims must be made directly to EpikGo.

If a defect arises and a valid claim is received within the warranty period, EpikGo will repair the defect by using refurbished parts that are equivalent to new in performance and reliability OR exchange the product with a product that is equivalent to the original product.

All of our refurbished products are inspected and repaired by our certified EPIKGO technicians. Boards are inspected to ensure that any damage caused is the direct result of a manufacturer defect in material or workmanship that can arise under normal use for 90 days.

Any attempts to modify, repair, or replace the unit or any components of within the device will result in voiding any warranty and lead to malfunctions which may cause serious personal injury

Limits and Exclusions:

There are no express warranties except as listed above. EpikGo shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use this product or any associated equipment, cost of substitute equipment, downtime cost, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. In no event shall EpikGo be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. EpikGo is not liable for property damage, personal injury, or death. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.